What Do Usability Test Moderators Say? ‘Mm hm’, ‘Uh-huh’, and Beyond
Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review
Documents
- TA_ModeratorVerbas_NordiCHI2018
Final published version, 879 KB, PDF document
Moderators in usability tests wrestle with the conflicting goals of obtaining relevant information from the users while at the same time avoiding to influence the users in ways that change how they use and feel about the tested system. In this study we investigate what moderators say by categorizing the moderator verbalizations from 12 test sessions. During the test tasks affirmations (38%) were the most common moderator verbalizations, followed by task instructions (32%) and prompts for reflection (16%). In addition, more of the moderator verbalizations during the tasks were closed (31%) than open (14%) and many more were positive (16%) than negative (1%). The moderators verbalized at a lower rate during the tasks than in the part of the sessions before the first task and after the last task. Still, they talked quite a lot. We discuss the content of their verbalizations and the implications of our findings.
Original language | English |
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Title of host publication | NordiCHI2018: Proceedings of the 10th Nordic Conference on Human-Computer Interaction |
Place of Publication | New York |
Publisher | Association for Computing Machinery |
Publication date | 2018 |
Pages | 364-375 |
ISBN (Electronic) | 978-1-4503-6437-9 |
DOIs | |
Publication status | Published - 2018 |
- Faculty of Humanities - Usability evaluation method, Usability testing, Test moderation, Test instructions, Verbal reports, Thinking aloud
Research areas
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ID: 203624002