Ticket Inspectors in Action: Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters
Research output: Contribution to journal › Journal article › Research › peer-review
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Ticket Inspectors in Action : Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters. / Friis, Camilla Bank; Liebst, Lasse Suonperä; Philpot, Richard; Lindegaard, Marie Rosenkrantz.
In: Psychology of Violence, Vol. 10, No. 5, 2020, p. 483–492.Research output: Contribution to journal › Journal article › Research › peer-review
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TY - JOUR
T1 - Ticket Inspectors in Action
T2 - Body-worn Camera Analysis of Aggressive and Non-aggressive Passenger Encounters
AU - Friis, Camilla Bank
AU - Liebst, Lasse Suonperä
AU - Philpot, Richard
AU - Lindegaard, Marie Rosenkrantz
PY - 2020
Y1 - 2020
N2 - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data was a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.
AB - Objective: Workplace aggression is a harmful occupational hazard, which has been associated with individual and organizational level risk factors. By comparison, little is known about the face-to-face interactional dynamics that shape employee victimizations. To address this gap, we provide an interactional analysis of how ticket inspector actions are associated with the risk of passenger aggression. Method: Data was a video sample of 123 ticket fining events from public buses recorded by occupational body-worn cameras. We systematically coded the inspector and passenger actions in each fining event. The individual and interactional risk factors associated with passenger aggression were estimated with a logistic regression model. Results: Our empirical analysis suggests that aggressive fining events unfold as “character contests,” in which the actions of the inspectors are associated with the aggressive outcome. Conclusions: These findings are in line with situational approaches to violence highlighting that aggressive incidents often develop as an interplay between victim and offender actions. We propose focusing on the behavioral actions of employees for prevention measures of workplace aggression.
KW - Faculty of Social Sciences
KW - workplace aggression
KW - public transport
KW - character contest
KW - conflict management
KW - law enforcement
U2 - 10.1037/vio0000276
DO - 10.1037/vio0000276
M3 - Journal article
VL - 10
SP - 483
EP - 492
JO - Psychology of Violence
JF - Psychology of Violence
SN - 2152-0828
IS - 5
ER -
ID: 230741427