Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute
Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
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Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute. / Hertzum, Morten.
Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops. Vol. LNCS 11930 Springer, 2020. p. 19-25 (Lecture Notes in Computer Science).Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review
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TY - CHAP
T1 - Wellbeing at Work: Four Perspectives on What User Experiences with Artifacts May Contribute
AU - Hertzum, Morten
PY - 2020
Y1 - 2020
N2 - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore how UX may contribute to wellbeing at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they break the user’s task focus or make the user a mere system component. These findings are discussed and refined by elaborating the classic concepts of ready to hand and present at hand.
AB - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore how UX may contribute to wellbeing at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they break the user’s task focus or make the user a mere system component. These findings are discussed and refined by elaborating the classic concepts of ready to hand and present at hand.
KW - Faculty of Humanities
KW - Perspectives on artifact use
KW - User experience
KW - Wellbeing
KW - Work
U2 - 10.1007/978-3-030-46540-7_2
DO - 10.1007/978-3-030-46540-7_2
M3 - Book chapter
SN - 978-3-030-46539-1
VL - LNCS 11930
T3 - Lecture Notes in Computer Science
SP - 19
EP - 25
BT - Beyond Interactions – Revised Selected Papers from INTERACT2019 IFIP TC 13 Workshops
PB - Springer
ER -
ID: 236479265