User Experience at Work: Four Perspectives on What It May Mean

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Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.
Original languageEnglish
Title of host publicationAdjunct Proceedings from the INTERACT2019 Workshops
Place of PublicationCardiff
PublisherCardiff University Press
Publication date2020
ISBN (Print)978-1-911653-09-7
ISBN (Electronic)978-1-911653-10-3
Publication statusPublished - 2020

ID: 241027582