User Experience at Work: Four Perspectives on What It May Mean

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Standard

User Experience at Work: Four Perspectives on What It May Mean. / Hertzum, Morten.

Adjunct Proceedings from the INTERACT2019 Workshops. Cardiff : Cardiff University Press, 2020. p. 127-132.

Research output: Chapter in Book/Report/Conference proceeding › Book chapter › Research › peer-review

Harvard

Hertzum, M 2020, User Experience at Work: Four Perspectives on What It May Mean. in Adjunct Proceedings from the INTERACT2019 Workshops. Cardiff University Press, Cardiff, pp. 127-132. https://doi.org/10.18573/book3.o

APA

Hertzum, M. (2020). User Experience at Work: Four Perspectives on What It May Mean. In Adjunct Proceedings from the INTERACT2019 Workshops (pp. 127-132). Cardiff University Press. https://doi.org/10.18573/book3.o

Vancouver

Hertzum M. User Experience at Work: Four Perspectives on What It May Mean. In Adjunct Proceedings from the INTERACT2019 Workshops. Cardiff: Cardiff University Press. 2020. p. 127-132 https://doi.org/10.18573/book3.o

Author

Hertzum, Morten. / User Experience at Work: Four Perspectives on What It May Mean. Adjunct Proceedings from the INTERACT2019 Workshops. Cardiff : Cardiff University Press, 2020. pp. 127-132

Bibtex

@inbook{9ed8c5dd691b41739ebbf1d817e31a9a,
title = "User Experience at Work: Four Perspectives on What It May Mean",
abstract = "Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user{\textquoteright}s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.",
keywords = "Faculty of Humanities, Perspectives on artifact use, User experience, Wellbeing, Work",
author = "Morten Hertzum",
year = "2020",
doi = "10.18573/book3.o",
language = "English",
isbn = "978-1-911653-09-7",
pages = "127--132",
booktitle = "Adjunct Proceedings from the INTERACT2019 Workshops",
publisher = "Cardiff University Press",

}

RIS

TY - CHAP

T1 - User Experience at Work: Four Perspectives on What It May Mean

AU - Hertzum, Morten

PY - 2020

Y1 - 2020

N2 - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.

AB - Most work involves the use of artifacts; thus, user experience (UX) is a factor in how most employees experience their work. This study revisits the tool, media, dialogue-partner, and system perspectives on artifact use to explore UX at work. It is found that artifacts foster positive UX when they lend the user expressive power (tool), are transparent (media) or perceptive (dialogue partner). They foster negative UX when they attract the user’s attention or make the user a mere system component. The task focus inherent in the perspectives suggests that wellbeing at work is mostly promoted by factors other than UX.

KW - Faculty of Humanities

KW - Perspectives on artifact use

KW - User experience

KW - Wellbeing

KW - Work

U2 - 10.18573/book3.o

DO - 10.18573/book3.o

M3 - Book chapter

SN - 978-1-911653-09-7

SP - 127

EP - 132

BT - Adjunct Proceedings from the INTERACT2019 Workshops

PB - Cardiff University Press

CY - Cardiff

ER -

ID: 241027582