Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Standard

Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. / Lin, Yu-Tzu; Hertzum, Morten.

Proceedings of HCI International 2019. Vol. CCIS 1032 Cham : Springer, 2019. p. 41-48 (Communications in Computer and Information Science, Vol. 1032).

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Harvard

Lin, Y-T & Hertzum, M 2019, Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. in Proceedings of HCI International 2019. vol. CCIS 1032, Springer, Cham, Communications in Computer and Information Science, vol. 1032, pp. 41-48. https://doi.org/10.1007/978-3-030-23522-2_6

APA

Lin, Y-T., & Hertzum, M. (2019). Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. In Proceedings of HCI International 2019 (Vol. CCIS 1032, pp. 41-48). Springer. Communications in Computer and Information Science Vol. 1032 https://doi.org/10.1007/978-3-030-23522-2_6

Vancouver

Lin Y-T, Hertzum M. Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. In Proceedings of HCI International 2019. Vol. CCIS 1032. Cham: Springer. 2019. p. 41-48. (Communications in Computer and Information Science, Vol. 1032). https://doi.org/10.1007/978-3-030-23522-2_6

Author

Lin, Yu-Tzu ; Hertzum, Morten. / Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs. Proceedings of HCI International 2019. Vol. CCIS 1032 Cham : Springer, 2019. pp. 41-48 (Communications in Computer and Information Science, Vol. 1032).

Bibtex

@inproceedings{32e05926bf014810b21d5e38630a194f,
title = "Service Designers{\textquoteright} Information Seeking: Consulting Peers versus Documenting Designs",
abstract = "Service design is an information intensive activity. This study aims to inves-tigate service designers{\textquoteright} information behavior and understand the roles peo-ple and documents play as information sources for service designers. Ten de-signers were interviewed about their information seeking behavior in one service design project from its start to its completion. The interviewees were asked to describe and reflect upon their choice of information sources and their use of project documentation. Each interview lasted about 1.5 hours. The interviews were transcribed in full and the transcripts were coded with respect to design activities, information sources used, and reflections on in-formation behavior. People served five different roles as information sources and documents served four. Documents became increasingly important sources of information as projects progressed because still more information was recorded in writing. Consistent with previous research, people play an important role because of their easy accessibility and the good quality of the information they provide. In contrast, the forward-looking role of document creation restricts the backward-looking roles of the resulting documentation. We speculate that the consultancies suffer from poor integration across doc-uments.",
keywords = "Faculty of Humanities, Information seeking behavior, Information system design, Information sources",
author = "Yu-Tzu Lin and Morten Hertzum",
year = "2019",
doi = "10.1007/978-3-030-23522-2_6",
language = "English",
volume = "CCIS 1032",
series = "Communications in Computer and Information Science",
publisher = "Springer",
pages = "41--48",
booktitle = "Proceedings of HCI International 2019",
address = "Switzerland",

}

RIS

TY - GEN

T1 - Service Designers’ Information Seeking: Consulting Peers versus Documenting Designs

AU - Lin, Yu-Tzu

AU - Hertzum, Morten

PY - 2019

Y1 - 2019

N2 - Service design is an information intensive activity. This study aims to inves-tigate service designers’ information behavior and understand the roles peo-ple and documents play as information sources for service designers. Ten de-signers were interviewed about their information seeking behavior in one service design project from its start to its completion. The interviewees were asked to describe and reflect upon their choice of information sources and their use of project documentation. Each interview lasted about 1.5 hours. The interviews were transcribed in full and the transcripts were coded with respect to design activities, information sources used, and reflections on in-formation behavior. People served five different roles as information sources and documents served four. Documents became increasingly important sources of information as projects progressed because still more information was recorded in writing. Consistent with previous research, people play an important role because of their easy accessibility and the good quality of the information they provide. In contrast, the forward-looking role of document creation restricts the backward-looking roles of the resulting documentation. We speculate that the consultancies suffer from poor integration across doc-uments.

AB - Service design is an information intensive activity. This study aims to inves-tigate service designers’ information behavior and understand the roles peo-ple and documents play as information sources for service designers. Ten de-signers were interviewed about their information seeking behavior in one service design project from its start to its completion. The interviewees were asked to describe and reflect upon their choice of information sources and their use of project documentation. Each interview lasted about 1.5 hours. The interviews were transcribed in full and the transcripts were coded with respect to design activities, information sources used, and reflections on in-formation behavior. People served five different roles as information sources and documents served four. Documents became increasingly important sources of information as projects progressed because still more information was recorded in writing. Consistent with previous research, people play an important role because of their easy accessibility and the good quality of the information they provide. In contrast, the forward-looking role of document creation restricts the backward-looking roles of the resulting documentation. We speculate that the consultancies suffer from poor integration across doc-uments.

KW - Faculty of Humanities

KW - Information seeking behavior

KW - Information system design

KW - Information sources

U2 - 10.1007/978-3-030-23522-2_6

DO - 10.1007/978-3-030-23522-2_6

M3 - Article in proceedings

VL - CCIS 1032

T3 - Communications in Computer and Information Science

SP - 41

EP - 48

BT - Proceedings of HCI International 2019

PB - Springer

CY - Cham

ER -

ID: 226987357