For students > Exam > Complaints

Complaints

If you feel the grade given in an oral or written exam is very unfair or if you think you were treated unfairly, you can ask the examiner (lecturer) for a brief explanation.

If you are still not satisfied, you can mail a written reasoned complaint to our Student Counselling Centre. A complaint must be sent within 14 days after the exam took place. For written exams it applies that complaints must be filed 14 days after the publication of grades. For both oral and written exams it applies that we do not accept complaints sent after the deadline mentioned above. No lengthy arguments are demanded, but complaints are rejected if they are not sufficiently reasoned.

In your complaint you should specify what you want to achieve with your complaint, i.e. whether you wish a new grading or a re-exam. An examination complaint cannot lead to a lower grade than the one obtained originally.  

When we receive a complaint, the examiner and the external examiner will be asked to give their view within four weeks. Depending on their decision, you will be asked whether you want to pursue the decision and file an appeal.